As a Business Services Provider, you’ve taken the time to visit us because you have lost revenue tied up in unpaid receivables, you need help recapturing that revenue, and you need to know exactly what differentiates CedMar from the more than 2000 traditional business to business collections firms available to you domestically. Our success is driven not only by our understanding of the order-to-cash cycles of our Business Services Provider clientele, but from also understanding that:
- There are distinct differences between collecting business debts associated to a tangible good received vs. collecting business debts associated to an intangible service provided.
- The collection of intangible debts are intrinsically more difficult to recover! Traditional 3rd party collection agencies historically produce very marginal success for Business Services Providers because their collection processes are designed for the collection of tangible debts i.e. Widget was sold net 30 days, received & utilized by “Customer X” à “Customer X” fails to pay creditor for widget within terms & is put on credit hold à “Delinquent Customer X” finds alternate supplier of widgets à Creditor places delinquent customer with traditional collection firm à Traditional collection firm demands payment for or return of tangible product’…simple process. In contrast, the Business Services Provider’s relationship with its clientele is far more nuanced and complex, and traditional bill collectors do not typically understand the dynamic nature of the vendor-client relationship that begins with the initial engagement and carries through many phases of services provided during the relationship life-cycle, nor do they understand that it is much more commonplace for a debtor client to devalue services provided as justification for non payment than it is for a debtor client to devalue tangible products received and utilized in that same manner. We Get It!
Another differentiator is our exclusive utilization of paralegals & attorneys to manage the business debt collection process. We do not utilize traditional bill collectors to contact debtor clients because utilization of a “bill collector” carries with it the real or perceived concern about tactics they may employ, and because bill collectors do not wield the same credibility in today’s business climate that they did 10 - 15 years ago. Why? Millions of individuals have been:
- Educated on the reality that traditional bill collectors have very little if any legal power.
- Educated on how to neutralize the tactics of traditional bill collectors, drastically reducing the traditional bill collector’s ability to secure payment.
For example, one of the many tactics that is often taught is the art of effectively disputing a debt – even if the business debt is rightly owed! This trend has lead to an exponential increase in the number of baseless disputes alleged by delinquent clients as an excuse for non-payment, rendering traditional 3rd party business collection agencies as powerless and unable to resolve due to the reality that:
- Their credibility was neutralized before contact was even made.
- Their collection procedures and demand notices are not fundamentally designed to manage disputes and;
- Traditional bill collectors are not educated in the art of contract interpretation or dispute resolution.
- Ask yourself - How many times has your current 3rd party advised that your collection account is being disputed and is therefore uncollectible?
CedMar conquers this debtor education trend by leveraging our industry-leading experience & our knowledge of the commercial business collection process, together with the sole utilization of collection specific paralegals and attorneys whose credibility, legal expertise & dispute resolution prowess neutralizes today's educated debtor client. Today’s educated debtors find their collection-neutralization tactics rendered useless when dealing with a credible legal professional. In the end, our business to business collection process is driven by competency & credibility; and what this means for you is that we will almost never fail to recover past due debts where traditional collection firms experience failure on a regular basis!
Among business to business debt collection agencies, CedMar stands alone!